Exit Interviews

Understanding the consumer experience during checkout allows our clients to optimize the incidence of incremental, or impulse, purchases and to increase satisfaction during the last phase of the shopping experience.

Learn what drives the purchase decisions of shoppers waiting at a cashwrap, throughout their purchase transactions.

Merchant Mechanics' exit interviewers are experienced in consumer psychology and decision making and administer the highest quality of intercepts while maintaining an excellent rapport with exiting shoppers in an approved and unobtrusive interview space.